WARRANTY

Is there a warranty on your products?

 We stand behind the quality of our bags and accessories with a 1-year warranty. This warranty is valid for one year, beginning on the date of purchase form Minna or one of our authorized retailers. Kindly note, if the product is purchased form an unauthorized or of price retailer, this will automatically void the warranty.

What is covered under warranty?

 We stand behind the quality of our bags and accessories with a 1-year warranty. This warranty is valid for one year, beginning on the date of purchase form Minna or one of our authorized retailers. Kindly note, if the product is purchased form an unauthorized or of price retailer, this will automatically void the warranty.

Warranty claims must be accompanied by photos of the bag or item and an acceptable proof of purchase. Acceptable proof of purchase can be your Minna order number, an online order confirmation form Minna or another online retailer, physical store reciept, or banking statement showing the transaction amount and date.

Our warranty does not cover misuse, neglect, accident, abrasion, color transfer from other materials/garments, solvent, cleaning liquids, or any modification to a Minna item. Please note that general wear and tear, including but not limited to the reasonable breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by warranty.

What is covered under warranty?

We stand behind the quality of our bags and accessories with a 1-year warranty. This warranty is valid for one year, beginning on the date of purchase form Minna or one of our authorized retailers. Kindly note, if the product is purchased form an unauthorized or off price retailer, this will automatically void the warranty.

How do I file a warranty claim?

1. Take photographs of the defect, the front of the product, and the back of the product. 

2. Submit the photos and acceptable proof of purchase to info@minna-kids.com with the word “Warranty” in the subject line.

3. We will inspect your photos and confirm if the defect is covered by our warranty. Depending on the severity of the issue, we may provide you with a pre-paid label and ask that you send in your physical item for assessment.

4. Once you’ve completed the warranty process, we will either send you a replacement or issue you a credit in the from of a digital gift card for the monetary value of the item. kindly note, if we no longer carry an item, we will provide you with a credit in the form of a digital gift card or an alternative style as a replacement. 

All warranty claims are addressed as promptly as possible, with most claims completed within 5 - 7 business days.